When the courier shows that your order has been returned to sender, it means the parcel couldn't be delivered. As soon as we've received the returned parcel back at our warehouse, we'll refund your purchase amount to you.

Our apologies if this happened unexpectedly. We'd recommend placing a new order. Please note that it can take up to 10 working days for the returned parcel to be processed at our warehouse and for the refund to be completed.

A parcel can be returned to sender for a few different reasons, for example:

• A transport issue, such as a damaged parcel
• An incomplete or incorrect delivery address
• The parcel couldn't be delivered after several delivery attempts
• The parcel wasn't collected from the collection point within one week