Sorry to hear your order didn't arrive complete. We're happy to look into that for you.

First, check whether your order was shipped in one parcel or in several. It's possible that part of your order is still on its way.

Your shipping confirmation will show whether your order consists of multiple parcels. It lists which items were shipped in each parcel, along with the corresponding tracking link. Do you have a Pabo account? Then you can also find this information in your account.

Received all your parcels and still missing an item? Then feel free to get in touch with us.

We'll help you as quickly as possible and make sure we find a suitable solution.