We're sorry to hear you received a different item than the one you ordered. That's obviously not how it's supposed to go. Follow the steps below so we can help you get the right item as quickly as possible:

• Compare the item number on the packaging with the item number on your order confirmation. You'll find your order confirmation in your email and in your Pabo account

Do the item numbers not match? Then get in touch with us and send us the following details:

• Your full name
• Your order number
• The email address you used to order
• A photo and the item number of the item you received
• The name and item number of the item you're missing

Our apologies for the inconvenience. We're happy to help you as quickly as possible and make sure we find a suitable solution.