Do you have a Pabo account? Log in via "My account" to easily check the status of your order.

As soon as your order is ready for shipping, you'll receive a shipping confirmation from us by email containing the tracking code. Also check your spam folder, as our emails can sometimes end up there.

Below you'll find an explanation of the different order statuses:

• Awaiting processing - Your order has been received, but your payment hasn't been verified yet (no verification takes place between 11:30 PM and 5:00 AM)
• Processing - Your order is being picked in the warehouse
• Item out of stock - Unfortunately, your order isn't fully in stock. The delivery time is 3-5 working days
• Awaiting shipment - You've chosen a future delivery date. Your order is on hold until the requested shipping date
• Sent- A tracking code has been generated for your order. Your order has been handed over to the carrier. The order can no longer be changed
• On hold - Your order is being temporarily held. This can have various reasons

The tracking code is generated after shipping. It can take a few hours before it becomes visible. Do you see the status "shipped" but no tracking code yet? Then check back again a little later.