Not entirely happy with the items from your order and want to return them? No problem. With the steps below, you can easily, quickly and freely return your items via UPS.
- Before registering your return, we ask you to check the following:
The item doesn't fall under our return exceptions
The item is, as fas as reasonably possible, in its original condition and packaging
- You can easily register your return via our returnportal.
- Enter the email address you used to place the order
- Enter the order number of the order you want to return
- Click Search
Next, let us know how you'd like your return handled, for example, by refund, or, in the case of a faulty item, by receiving a replacement product. - You'll now see an overview of the items you can return
- Select the items you want to return
- Choose a return reason for each item
Please note: you can only request a replacement item for faulty items. - Check your selection and click Submit to complete your return registration
- You'll receive an email with further return instructions within a few minutes
- Haven't received an email? Then check your spam folder too
- Have you registered your return? Then you can now get your return parcel ready for shipping.
- Print the return label you received by email, or have the QR code from the email scanned at a UPS Access Point — no printer needed
- Put the items back in the original shipping box, or otherwise pack them securely and safely for shipping
Drop off your return parcel free of charge at a UPS Access Point near you. You can follow the status of your return via tracking.
Processing your return parcel
Within a maximum of 14 days of receiving your return parcel, we'll let you know how it's been processed.
Once processed, we'll refund the purchase amount via the payment method you used. Did you pay with Klarna and haven't settled the invoice yet? Then you don't need to do anything right now. As soon as we've received the item in good condition, your invoice will be adjusted or your payment obligation will be cancelled. For questions about your invoice, please contact Klarna's customer service.
Did you return a faulty item and request a replacement? Then you'll receive an email with the tracking code as soon as the replacement item has been shipped.